: Policies

Policies

Terms & Conditions Labelsonthefly.com, you agree to the terms and conditions set forth below.

Payment and terms
Payment in full is due prior to producing your order.

Confirmation
Once you have submitted your order online, you will receive an emailed confirmation. Please check your email. Depending on your email settings, the confirmation email may end up in your spam folder. If you cannot find your confirming email please contact our customer support at support@labelsonthefly.com or call us Toll Free: 1-877-360-5634.

Artwork and guidelines for submitting artwork
Please submit all information for your design instructions at time of order placement. You can email us your art files and instructions to support@labelsonthefly.com.

We strongly suggest that when uploading your own art files, through email to us, they are "camera ready" high resolution files. As to provide the best quality design result, an absolute minimum of 300 dpi at 100% size is needed but 600 dpi is preferred. Note that the added work involved in cleaning up any artwork will add to production time.

Accepted Formats
An editable version of all files including linked and placed images must be submitted. Convert all fonts to outlines or include all screen and printer fonts. Compressed files must be self-extracting, although compression is not recommended. Please send digital files no less than 300 dpi at 100%, higher resolution is strongly recommend for a better design result.

  • Adobe Photoshop (.psd)
  • EPS (.eps)
  • Adobe PDF (.pdf)
  • TIFF (.tif) - at least 300 dpi
  • JPG (.jpg) - at least 300 dpi
Customers will assume complete responsibility to obtain permission for reproduction of logos, patents, trademarks and copyrights. By agreeing to print any submitted artwork, Labelsonthefly.com will not be held liable under any circumstances

Color matching
Pantone colors are established for printing on paper and used as a reference only. Due to this a 100% match cannot be guaranteed. Color matches may vary from previously accepted pre-production samples, speculative samples, color samples or order runs.

Standard production time
The estimated normal production time is 5-7 business days after receipt of order.

Shipping
F.O.B. Shipping Point factory under the terms of "FOB shipping point," title of the goods passes to the buyer at the shipping point. If the order is being shipped via UPS, you will receive an email from UPS with tracking number and delivery information. Certain addresses are not serviced by UPS (such as APO and PO boxes), in case you enter an address that UPS does not service we will contact you for alternative shipping methods and additional charges may be added to your order. Once the order has left the warehouse, Labelsonthefly.com cannot accept responsibility for any delays caused by the shipping company. If shipping is delayed on an "expedited" shipping order, ONLY THAT PORTION OF THE SHIPPING CHARGES WILL BE CREDITED BACK BY UPS. Labelsonthefly.com will not be held responsible either in the event the customer is not available for delivery or the customer refuses delivery.

Claims and redos
Please check your order immediately upon receipt. All claims must be reported within 7 calendar days upon receipt of goods. All claims will be confirmed via email. We may request pictures to be emailed or an actual sample made available for our inspection. Once we have evaluated the claim we will promptly credit or replace the product if mandated. We will not change the product, the photograph or artwork or the color when processing the redo.

Repeat orders
When placing an order for the exact same items with the exact same design please contact us with your previous order number.

Return & refund policy
In line with industry standards, personalized merchandise is not returnable or refundable. Return authorization number must be obtained before returning merchandise. Merchandise returned without an authorization number will be refused. All merchandise must be returned to the factory warehouse in NYS in original, undamaged package.

Limitation of liability
In all circumstances, Labelsonthefly.com maximum liability is limited to the purchase price of the products sold. Labelsonthefly.com will not, under any circumstance, be held liable for any claim or action that exceeds this liability limit. Labelsonthefly.com will not be liable for any third party claims for damages against the customer, nor for malfunction of product, cause of delays, interruption of service, or loss of business.

Color Matching
Colors shown on a monitor vary from one computer to another as well as from printer to printer. Colors shown on a computer screen are also made up of light; whereas we print our labels, tags and more using inks. While we take great care to match all colors shown on our website, these factors make it impossible to guarantee that all colors will match the color on your screen.